SeaPort-e Quality Assurance Program
Sedna Digital Solutions embeds Quality Assurance from program inception through
contract completion in every program we support. Quality Assurance is obtained
through advanced planning, assignment of qualified staff resources and tools
for use in program and project management.
Sedna’s Program Manager
will review the contract performance on a regular basis, at a minimum quarterly
to confirm adherence to contract performance requirements and standards and to
monitor preventive and corrective actions as appropriate.
Problems identified during the performance of a project are quickly assessed
by the management team. Each member of the team is encouraged to identify
all issues at every level of the project.
This process ensures all risks are identified early, prioritized properly,
communicated with the customer/project team, analyzed for the best possible solution,
mitigated through agreed upon backup plans or parallel paths and fully tracked
through to closure/resolution.
Customer feedback and performance assessments are encouraged and actively
used by Sedna to foster a continuous improvement environment. |