SeaPort-e Quality Assurance Program
Sedna Digital Solutions embeds Quality Assurance from program inception
through contract completion in every program we support. Quality Assurance is
obtained through advanced planning, assignment of qualified staff resources and
tools for use in program and project management.
Sedna’s Program Manager will review the contract performance on a regular
basis, at a minimum quarterly to confirm adherence to contract performance
requirements and standards and to monitor preventive and corrective actions as
appropriate.Problems identified during the performance of a project are
quickly assessed by the management team. Each member of the team is encouraged
to identify all issues at every level of the project.
This process ensures all risks are identified early, prioritized properly,
communicated with the customer/project team, analyzed for the best possible
solution, mitigated through agreed upon backup plans or parallel paths and fully
tracked through to closure/resolution.
Customer feedback and performance assessments are encouraged and actively
used by Sedna to foster a continuous improvement